SEARCH
Knowledgebase
     
Billing Period or Billing Month?
Accounting for traffic, disk usage, MySQL and PGSQL quotas is determined by a billing month. Billing month equals the number of days in the billing period divided by billing period duration in months. Billing month determines how far in advance recurrent ...
How Can I Get My Money Back?
If you quit hosting during the Moneyback Period, you are refunded all recurrent charges that are neither adjusted to refund percentage nor prorated to the days remaining to the billing period closure. If you quit hosting after the MoneybackPeriod, refunds...
How do I become a pay user?
f you are a trial user and would like to continue hosting with your hosting provider, you must become a pay user. For this, all you need to do is to create a billing profile. If you don't do it during the trial peirod, upon its expiry you account will be ...
How Do I Create A Billing Profile?
A billing profile is a set of billing details such as credit card information and/or billing info (first and last name, company, address, phone, e-mail, etc.) It is required to collect payments and to contact you on financial or related matters. You can h...
How Do I Enable Automatic Email Invoicing?
To receive invoices by email, do the following:Select Billing Profile in the Billing menu.On the page that shows, click the OFF icon to Enable Receiving the invoice by e-mail. With this option on, you will receive invoices by email. Related Articles: How...
How do I pay with web based payment systems?
If you choose to pay with a web based payment system such as PayPal or WorldPay, you need to make an advance payment not less than the registration fee:Create a billing profile with a web based payment system if you haven't yet. A section with the amount ...
How do I pay?
You may have a possibility to choose between these types of payment:Credit card - this type of payment allows you to pay for resources online. Contact technical support if your credit card brand is not supported. Sometimes, the account may require system ...
How do I view my billing history?
To see your charges by billing profiles for one account, select Billing Statement in the Billing menu. A Billing Statement consists of consequent invoices: Balance shows how much money you have on your balance. A negative balance shows how much you owe fo...
How do I view my billing history?
To see your charges by billing profiles for one account, select Billing Statement in the Billing menu. A Billing Statement consists of consequent invoices: Balance shows how much money you have on your balance. A negative balance shows how much you owe fo...
How Do I View My Overall Charges?
To view charges for all your accounts, select Online Sum invoice in the Billing menu then select the billing profile. If you are just starting with your account, you will see something like this:Select the profile from the box and press the Get Invoice bu...
Refunds
Money in your hosting system is returned either by check or by crediting the account balance, but can't be issued back to credit cards! Automatic crediting of your account balance initiated by various account activities is called refunding. Refunds are li...
What Do I Pay For?
To see your plan's prices, select Online Price in the Billing menu. The following table will appear Free: the minimum number of units you initially get for free.In Use: the number of units you are currently using or have reserved when speaking of monthly ...
When and What Fees Do I Pay?
In your hosting system you can be charged plan fees for account services provided with your hosting plan and fees for custom jobs. Plan fees, except for domain registration fee are charged for resources acquired beyond free units. You should distinguish b...
Help Desk Software by Kayako Fusion